Política de privacidad

Last updated: June 4, 2026

Silkora operates this store and website, including all information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Silkora is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or engage in any other transaction through the Services, or when you otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be used to identify you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.

• Financial information, including credit card numbers, debit card numbers, financial account information, payment details, transaction details, payment method, payment confirmation, and other payment-related information.

• Account information, including your username, password, security questions, preferences, and settings.

• Transaction information, including products you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

• Communications with us, including information you provide when contacting customer support or submitting inquiries.

• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information, including information about how and when you interact with or navigate the Services.

  Sources of Personal Information

  We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services, including information collected from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.

  • From our service providers, including when we engage them to enable certain technologies or when they collect or process personal information on our behalf.

  • From our partners or other third parties.

  How We Use Your Personal Information

  Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

  Providing, Personalizing, and Improving the Services

  We use your personal information to provide the Services to you, including fulfilling our contract with you, processing payments, managing orders, remembering your preferences and interests, sending account-related notifications, processing purchases, returns, exchanges, and other transactions, creating and maintaining your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews, and providing a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.

  Marketing and Advertising

  We use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, text message, or postal mail, as well as displaying online advertisements for products or services on the Services and on other websites. These advertisements may be based on products you have previously purchased, added to your cart, or other activities you have performed on the Services.

  Security and Fraud Prevention

  We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, and respond to potentially fraudulent, illegal, harmful, or malicious activities, protect public safety, and ensure the security of our Services. If you choose to use the Services and create an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or any other account information with anyone.

  Communications With You

  We use your personal information to provide customer support, respond to your requests, deliver services efficiently, and maintain our business relationship with you.

  Legal Reasons

  We use your personal information to comply with applicable laws and regulations or respond to valid legal processes, including requests from law enforcement agencies or government authorities. We may also use your information to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate possible violations of our terms, policies, or agreements.

  How We Disclose Personal Information

  In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

  • To Shopify, vendors, service providers, and other third parties who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping services).

  • To business and marketing partners to provide marketing services and deliver advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to instruct us not to share your information for personalized advertising and marketing purposes based on your activity across different businesses and websites.

  • When you direct us, request us, or otherwise consent to the disclosure of specific information to third parties, such as for product delivery, social media widgets, or login integrations.

  • To our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger, acquisition, insolvency proceeding, or sale of assets, to comply with legal obligations, respond to lawful requests from authorities, enforce our Terms of Service or policies, and protect the rights, property, safety, and security of our Services, customers, and other individuals.

  Relationship with Shopify

  The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services for you.

  To provide and improve the Services, information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than your own.

  In addition, to help protect, develop, and improve our business, we use certain advanced Shopify features that incorporate data and insights derived from your interactions with our store, other merchants, and the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and the Shopify platform.

  In these circumstances, Shopify is responsible for processing your personal information, including responding to requests related to the use of your information for these purposes.

  For more information about how Shopify uses your personal information and the rights available to you, please review Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

  Third-Party Websites and Links

  The Services may contain links to websites or online platforms operated by third parties.

  If you follow links to websites that are not affiliated with or controlled by us, we encourage you to review their privacy and security policies as well as their terms and conditions.

  We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of information found on third-party websites.

  Information that you share in public or semi-public areas, including information shared through third-party social media platforms, may also be visible to other users of the Services and users of those third-party platforms.

  The inclusion of third-party links does not imply endorsement of those platforms, their content, owners, or operators unless expressly stated by us.

  Children's Data

  The Services are not intended for use by children, and we do not knowingly collect personal information from minors as defined by applicable law in your jurisdiction.

  If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the contact information provided below so that we may delete the information.

  As of the effective date of this Privacy Policy, we do not knowingly "sell" or "share" personal information of individuals under the age of 16 as those terms are defined under applicable privacy laws.

  Security and Retention of Your Information

  Please note that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

  The length of time we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

  Your Rights and Choices

  Depending on where you reside, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases we may decline your request as permitted by law.

  Right of Access

  You may have the right to request access to the personal information we hold about you.

  Right to Deletion

  You may have the right to request that we delete the personal information we hold about you.

  Right to Correction

  You may have the right to request that we correct inaccurate personal information we hold about you.

  Right to Data Portability

  You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, subject to certain conditions and exceptions.

  Right to Opt Out of Sale or Sharing for Targeted Advertising

  Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of your personal information, or to object to the processing of your personal information for purposes considered "targeted advertising" under applicable privacy laws.

  Please note that if you visit our website with the Global Privacy Control opt-out signal enabled, we will automatically treat that signal as a request to opt out for the device and browser you are using, where required by applicable law.

  If we can associate the signal with a Shopify account, we may also apply the opt-out request to that account.

  For more information about Global Privacy Control, please visit:
  https://globalprivacycontrol.org/

  Except for the Global Privacy Control signal, we do not currently respond to "Do Not Track" (DNT) signals sent by web browsers or devices.

  Managing Communication Preferences

  We may send you promotional emails. You may opt out of receiving these emails at any time by using the unsubscribe link included in our emails.

  Even if you opt out of promotional communications, we may still send you non-promotional emails related to your account, orders, transactions, or customer support requests.

  You may exercise any of these rights through the methods described within the Services or by contacting us using the contact information provided below.

  For more information about how Shopify uses your personal information and the rights available to you, including rights related to information processed by Shopify, please visit:

  https://privacy.shopify.com/en

  We will not discriminate against you for exercising any of these rights.

  We may need to verify your identity before processing your request, as permitted or required by applicable law.

  You may also authorize an agent to submit requests on your behalf. Before accepting such requests, we may require proof that the agent has authority to act on your behalf, and we may require you to verify your identity directly with us.

  We will respond to your request within a reasonable timeframe as required by applicable law.

  Complaints

  If you have any concerns or complaints regarding how we process your personal information, please contact us using the contact details provided below.

  Depending on where you reside, you may have the right to appeal our decision by contacting us directly or by submitting a complaint to your local data protection authority.

  International Transfers

  Please note that we may transfer, store, and process your personal information outside the country in which you reside.

  If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs) or any equivalent transfer mechanism approved by the relevant UK authority, unless the transfer is made to a country that has been recognized as providing an adequate level of data protection.

  Changes to This Privacy Policy

  We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons.

  We will post the updated Privacy Policy on this website, update the “Last Updated” date, and provide notice of any changes where required by applicable law.

  Contact

  If you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

  Email: supportsilkorastore@gmail.com

  Silkora™